FAQs

Salon Simpatico – Bozeman Hair Salon

Frequently Asked Questions

 

Q: Do you take walk-in appointments?

 A: Yes! If there is room on the appointment book, we will get you in as soon as possible. Even if you see someone in the styling chair, don’t assume that you won’t be able to get in. If we’re performing a chemical service, there is a certain amount of processing time during that service which is dead time for us on the appointment book. We may be able to squeeze you in.
Q: How much experience do you have?
A: Ceilon Aspensen has been a licensed cosmetologist for 34 years. She’s been to more classes, training, and hair shows over the years than she cares to count. She has always kept her skills on the cutting edge (pun intended) of styling trends. I guarantee that you will love your service, or I will redo it for you at no charge.
Q: What forms of payment do you accept?
A: We accept all forms of payment: cash, check, Mastercard, VISA, American Express, and Discover. If you want to pay with a check, please be prepared to provide your driver’s license as a form of identification, as well as your current address and phone number. You have a trustworthy face, but if your check is returned, we need a way to contact you. 

Q: When is payment expected? Can you bill me for my services?

A: Sorry, but no. Payment is expected at the time services are rendered.
Q: What are your hours?
A: Click here to see our current hours of operation. 
Q: What if I don’t like my hair?
A: We guarantee all of our services, and are happy to redo them for you if you are not completely satisfied, as long as you contact us within two weeks of the original service. We assume that if you do not love your hair, you will let us know right away, and waiting a long time before you let us know might seem a little suspicious to us. We are serious about our guarantee, and conscientious about our work, and are grateful that the vast majority of our clients find no need to take us up on it. 
Q: Do you ever take appointments outside of your posted hours?
A: Yes, by appointment only. We do not accept walk-in appointments outside of regularly scheduled hours (obviously). To make an appointment after hours you will have to call the salon at (406) 587-2041. Our online appointment scheduler will not let you schedule an appointment outside of regular business hours, but our human appointment schedulers will. If you call after hours, you may have to leave a message on our voice mail, but someone will call you back ASAP to schedule your appointment. Though we are very accommodating of our clients’ schedules, we make no guarantee that we will be able to to accommodate an after-hours appointment, though we will make every effort.
Q: Is it OK for me to bring my child(ren) with me when I get my hair done?
A: Unfortunately, no. Do to recent abuses of our family-friendly policy, we have had to limit the presence of children in our salon to only those receiving services. Many of our clients enjoy the respite of our peaceful, relaxing environment, and do not bring their own children with them in order to experience some quiet down time. If you bring your children then their experience may be diminished, which is not fair to our other clients. 
Please understand that our waiting area is very small–there is no spreading out room at all, and our waiting clients must have room to sit while waiting for their appointments. Please be considerate of our other clients. 
Even if your child is a baby, unfortunately, a child that must sit in your lap while your service is being performed will interfere with your stylist’s ability to perform that service. The same is true for children who require your attention (because they are tired, tired of sitting, need assistance going to the bathroom, need a diaper change, etc.). This can also cause your stylist to run behind, if there are too many interruptions to your service caused by your child, which puts us behind schedule, and is not fair to the clients scheduled after you. 
Please make daycare arrangements for your child during your service.
Q: Do you do manicures, pedicures, or artificial nails?
A: No. We are happy to refer you to Roxy at Perfect 10 Nails (just down the hall, in the same building as Salon Simpatico). 
Q: I’ve heard it is inappropriate to tip the owner of the salon–is that true?
A: No! Not if the owner of the salon is the one who performed the service on your hair or nails. At Salon Simpatico, the owner of the salon is paid as an employee like everyone else, and your tips are much appreciated.
Q: My bangs grow really fast–how much does it cost to get my bangs trimmed?
 
A: Nothing! Bang trims in between haircuts are free when you book your next appointment at checkout for your current service.

Q: I am really forgetful–can you remind me about my appointment so I don’t forget to come in?

 A: Of course! You will get an email confirming your appointment time and date 24 hours prior to your appointment, and a text message asking you to confirm online so we know that you will be there.  
Q: Oops–I forgot my appointment! What do I do?
 
A: No worries. This happens to everyone at one time or another, and we understand. Just call us at (406) 587-2041 to reschedule, or use our online appointment scheduler at http://bozemanbeautysalon.com/schedule-now/ to reschedule.

Q: If I refer my friends to you, will you give me a discount?

 A: Absolutely! Our business thrives on referrals, and your referrals are very important to us. Some salons will make you rack up a load of referrals before you may redeem rewards. But at Salon Simpatico, you can choose how to redeem your Referral Rewards: you will receive 100 Simpatico Reward points each time you refer a new customer, which is good for $5 credit in the salon. You can redeem points each time you come in for service, or you can save them and use them for up to 50% off services used in one visit. For details on the Simpatico Rewards Program, click here.

Q: What’s up with the seashell, and what does it have to do with a beauty salon?

A: The “seashell” is actually a nautilus shell. A nautilus shell provides a natural example of a golden spiral. The golden spiral is a type of fractal. You can read all about fractals and golden spirals at the links I’ve provided here (click on fractal or golden spiral), but all you really need to know about them to understand why I chose a naturally occurring fractal shape for the Salon Simpatico logo is this: “Because they appear similar at all levels of magnification, fractals are often considered to be infinitely complex (in informal terms). Natural objects that are approximated by fractals to a degree include clouds, mountain ranges, lightning bolts, coastlines, snow flakes, various vegetables (cauliflower and broccoli), and animal coloration patterns.” (http://en.wikipedia.org/wiki/Fractal)
Fractals are all around us, even in and on our own bodies. All that we find beautiful in nature emerged from fractal geometry.
Though some might find hairdressing a repetitious job, I do not. Even when someone comes in and says, “I want you to do exactly what you did last time,” there is still variety inherent in the replication of a previous style. Though you will get “exactly what you did last time” at the visual level, I am not a machine, and your body will have changed in the 4-6 weeks since your last haircut, so it will not be exactly the same (even if it looks like it is). There will be enough variation to make it interesting, while keeping it “exactly the same.”
Beyond the very loose (and possibly weak) connection to cosmetology that I just provided, I am simply fascinated with fractals! They represent a form of natural, infinite perfection that I appreciate. As an artist I find them beautiful. As a teacher I find them instructive. As a cosmetologist I find them….something interesting to talk about when we run out of conversation while I’m cutting your hair. 😉
As a logo, it pulls together my variety of interests into one neat little image: art, science, beauty, and infinite wonder.
Q: What does simpatico mean, and what does it have to do with a beauty salon?
Asim·pa’·ti·co /sim-pah’-ti-koh / adjective
congenial or like-minded; likable: I find our new neighbor simpatico in every respect.
Origin:1860-65; < Italian: literally, sympathetic, equivalent to simpat ( ia ) sympathy + -ico -ic. Compare Spanish simpático, French sympathique, German sympatisch (http://dictionary.reference.com/browse/simpatico)
For many people, the atmosphere and environment in which they get their hair done, as well as the personality of the cosmetologist performing the service, are every bit as important as the quality of the service itself. If you are that kind of person, we are the salon for you! Whatever your personality, political/social/spiritual beliefs, cultural orientation, etc., it’s all simpatico at Salon Simpatico. We love everyone, and we’ll do our best to make you feel comfortable and cared for during your time with us. And it goes without saying that you’ll receive the highest quality service and get exactly what you want (but we’ll say it anyway).

 

Q: It says here that Ceilon is working on her PhD in American Studies. Does that mean that she is going to quit doing hair when she has earned her PhD? I’d hate to get hooked on a good hairdresser if it means she’s going to move on to something else in a few years.

 A: You have nothing to worry about. Unlike most folks chasing a PhD, Ceilon is not doing it for the job potential. She’s doing it for the thrill. Ceilon has already had her “Wizard of Oz” experience–in 2006 she pursued her life-long goal of becoming a public school high school art teacher. She moved to Baltimore, where she killed the Wicked Witch of the West, brought back the broomstick, and discovered there’s no place like home. Home is Bozeman, and she’ll never leave it again (except on vacation). Once she has achieved the PhD, she will pursue some new goals: additional research in American Studies on a few of her pet projects; painting, painting and more painting in her art studio (which is right across the hall from the salon); and enjoying not juggling being a student and doing a million things all at once for a change. Ceilon is in Bozeman to stay, and hairdressing is what she does to relax. You’re safe. 🙂

Salon Simpatico is a full service Bozeman hair salon providing precision cuts, luscious color, natural-looking waves, and facial waxing. You’re in good hands with our master stylist, Ceilon Aspensen, a good listener with 34 years of experience. Get the look YOU want for a fair price in a relaxing and restorative environment at Salon Simpatico.